Doing Things the Right Way

Person's hands and a laptop computer
Tritility
Articles
May 25, 2021
2
Min Read

Most businesses set out to offer ‘great service’ to their clients. But if it’s not deeply ingrained in organisational culture, values and practices, it can quickly turn into a hollow promise.

That’s why our  practice standards underpin everything we do. They govern how we train and manage our teams. They inform our systems, processes and communications. So if you work with us, be it as a client or partner, here’s what you can expect from us.

We’re Honest and Transparent

We always act with integrity and give honest, clear and accurate information. We accurately describe ourselves, our services and how we’re paid.

We Treat People with Respect

Everyone we work with can expect to be treated with respect and sensitivity. We never exploit a client’s inexperience or use misleading sales techniques.

We Advise, We Don’t Sell

We give people the knowledge and tools to make informed decisions about their energy. We never pressure or rush people into making a decision.

We Put Things Right

If something goes wrong, we do our utmost to put thing right quickly, keeping clients informed throughout. If we’re at fault, we make amends.

If you want to find out more about our company values, visit our About Us pages.