That’s why our practice standards underpin everything we do. They govern how we train and manage our teams. They inform our systems, processes and communications. So if you work with us, be it as a client or partner, here’s what you can expect from us.
We always act with integrity and give honest, clear and accurate information. We accurately describe ourselves, our services and how we’re paid.
Everyone we work with can expect to be treated with respect and sensitivity. We never exploit a client’s inexperience or use misleading sales techniques.
We give people the knowledge and tools to make informed decisions about their energy. We never pressure or rush people into making a decision.
If something goes wrong, we do our utmost to put thing right quickly, keeping clients informed throughout. If we’re at fault, we make amends.
If you want to find out more about our company values, visit our About Us pages.