Complaints Procedure

When something goes wrong, we aim to put it right immediately. If you're less than satisfied with our services, you can find details of our complaints procedure here.

Accreditations and Recognition

We are ranked by 'Best Companies' among the top 100 mid-size UK employers.
We have been recognised as one of the top 30 employers in the North East.
We are ranked as one of the top 30 Consultancies to work for in the UK.
We've hold the maximum three stars for employee engagement, making us 'World Class to Work For'.
We won the 2020 TELCA Diversity Pioneers Award, for our commitment to diversity and social mobility.
We're delighted to have been awarded a Better Health at Work Bronze award. We're currently working towards Silver.
We subscribe to the Ombudsman Services Alternative Dispute Resolution scheme. Membership number C35TRIT01.
In 2022 we were named the #1 Best Consultancy to work for by Best Companies.
We are ranked 10th best mid-sized employer in the UK by 'Best Companies' 2022, making this our second top ten ranking.
We have been named one of the top 10 employers in the North East for the second year running.
For a second year, we've gained three out of three stars from Best Companies, hailing us as 'World Class to Work For"
We're an official Solution Partner to Future Net Zero, helping businesses achieve their carbon reduction goals.
Winners of the 2021 TELCA Wellbeing and Diversity Award
We have been awarded a Better Health at Work Silver award for our efforts in supporting employee wellbeing.
We are an accredited Mindful Employer, working towards better mental health in the workplace.
in 2021 we were awarded the maximum three out of three stars from ‘Best Companies‘.
We're the proud 2020 winners of the TELCA Disability Pioneers award for our commitment to inclusivity and equality.
Our participation in the DWP Disability Confident programme helps us to provide an inclusive environment.
We voluntarily subscribe to the TPI Code of Practice, pledging to act with honesty and fairness.
As the first North-East Business Energy Consultancy to gain Living Wage Status, we support this vital initiative.