Complaints Procedure

When something goes wrong, we aim to put it right immediately. If you're less than satisfied with our services, you can find details of our complaints procedure here.

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Accreditations and Recognition

We are ranked by 'Best Companies' among the top 100 mid-size UK employers.
We have been recognised as one of the top 30 employers in the North East.
We are ranked as one of the top 30 Consultancies to work for in the UK.
We've hold the maximum three stars for employee engagement, making us 'World Class to Work For'.
We won the 2020 TELCA Diversity Pioneers Award, for our commitment to diversity and social mobility.
We're delighted to have been awarded a Better Health at Work Bronze award. We're currently working towards Silver.
We have been awarded a Better Health at Work Bronze award. We're currently working towards Silver.
We are an accredited Mindful Employer, working towards better mental health in the workplace.
We are ranked ninth best mid-sized employer in the UK by 'Best Companies'.
We are ranked as one of the top five Consultancies to work for in the UK.
We have been named one of the top five employers in the North East.
We are proud to announce that we’ve been awarded the maximum three out of three stars from ‘Best Companies‘.
We're the proud 2020 winners of the TELCA Disability Pioneers award for our commitment to inclusivity and equality.
Our participation in the DWP Disability Confident programme helps us to provide an inclusive environment.
We voluntarily subscribe to the TPI Code of Practice, pledging to act with honesty and fairness.
As the first North-East Business Energy Consultancy to gain Living Wage Status, we support this vital initiative.