Our dedication to providing a supportive, safe and positive working environment for our staff has earned us significant recognition. We are also subscribed to a number of voluntary schemes that provide a framework for outstanding employee care and customer service.
Find out more about our awards, accreditations and affiliations here.
In 2021 we were recognised as 'World Class to Work For' by Best Companies, the organisation that ranks the UK's top employers. Based on a detailed assessment and employee feedback, we were awarded the maximum three out of three stars. This is only given to organisations that demonstrate an exceptional level of employee engagement.
In addition to our 'World Class to Work For' status, Tritility has also been recognised as one of the top 10 mid-sized companies to work for in the UK. We are also in the top 5 consultancies to work for in the UK, and the top 5 employers in the North East. According to Best Companies UK, "Tritility's exemplary care of its employees during the pandemic has led to it being hailed an example to other businesses."
Putting people first is one of our core values, which means paying our employees a fair wage. For this reason, we officially became a Living Wage Employer in September 2019, just eight months after we opened. We were the first Business Energy Consultancy in the region to do so, and remain committed to the initiative.
In December 2020, we were awarded the prestigious Diversity Pioneers Award by Telca. This was in recognition of our commitment to social mobility, equality, mental health and celebrating difference.
Lifting barriers to work is extremely important to us, which is why we have signed up to this voluntary initiative. As part of our involvement in the Disability Confident scheme, we pledge to challenge attitudes towards disability, increase understanding of disability, and ensure that disabled people have the opportunities to fulfil their potential.
We voluntarily subscribe to the TPI Code of Practice, which governs the way we interact with clients and partners. This includes a commitment to transparency, honesty and respect. We will never recommend a product or service that doesn't align with our clients' needs, and if we make a mistake, we'll own up and correct it immediately.
Our employees' mental health matters to us. That's why, in addition to providing Mental Health First Aid and a confidential counselling service, we've also signed up to the NHS Mindful Employer scheme. Mindful employers aim to provide non-judgemental and proactive support to staff, and demonstrate a positive and enabling attitude to all employees and job applicants with a mental health condition.
With over 100 reviews on Trustpilot, we're rated 'excellent', and hold 4.8/5 stars. Feedback is extremely important to us, and we take every review on board. Read our reviews here.
In 2021 we were awarded the Better Health at Work Bronze Award, for our many wellbeing initiatives, from exercise days to provision of healthy snacks. We're now working towards the Silver Award.
We will act with honesty and integrity at all times. Our written sales materials are accurate and clear, and when we speak to you we’ll be truthful and genuine.
We will always accurately describe who we are, the services we provide and how we’re paid for these services. This will include, upon request, a full breakdown of commissions that will be paid to us for arranging your energy contract(s).
Our relationship with you will be governed by a written letter of authority which outlines what you’ve asked us to do. This may include comparing energy quotes or contacting your current utility suppliers to get information about your energy usage. We’ll only take actions on your behalf for which you’ve explicitly given written consent.
We will treat you with respect and sensitivity. We’ll never exploit a client’s inexperience or use misleading sales tactics. We respect your privacy and will immediately cease contacting you if requested.
We see ourselves as advisers, not salespeople. Our primary goal is to inform and empower you. We’ll never use high-pressure sales techniques or attempt to mislead you. We’ll make sure you fully understand your position and feel totally confident before you make a decision.
We will at all times comply with all relevant legislation, including but not limited to:
We will keep secure digital records of our correspondence, including audio recordings of any verbal utility contract sales. This is to protect all parties in the event of a dispute or request for clarification. You can ask for a copy of these records at any time (please click here for more information).
We recognise that despite our best efforts, things can sometimes go wrong. We set ourselves high standards, and when things fall below those standards, we’ll make it a priority to put things right.
We treat any complaint as a learning opportunity, and will review our processes to reduce the risk of recurrence. Once your complaint has been resolved, we’ll keep you informed of any changes we’ve put in place.
Our complaints procedure is, of course, totally separate to your right (if you are a Microbusiness Customer) to escalate any complaint relating to your energy supply to the Energy Ombudsman.