Our Values

Our values drive everything we do, from employee wellbeing to customer care.

A manager writes on a whiteboard

Our Mission

We empower people to take control of their energy by providing tools and expert consultancy. We build trust with clients, suppliers, partners and colleagues through our transparent, people-first approach to everything we do. We add even greater value by delivering outstanding service and tailored support.

We Put People First

Our people are the heart and soul of our business and looking after their wellbeing is in our DNA. We’re proud to be a Mindful Employer, a Disability Confident Employer, and a provider of Mental Health First Aid.

We’re committed to training our staff and supporting them to advance their careers. All internal vacancies are advertised to existing employees first, with a guaranteed interview for internal applicants. Our team managers play a key role in building a positive culture and are given the autonomy and resources to do so.

We were the first North East business energy consultancy to gain Living Wage Employer accreditation. In addition to paying people fairly, we offer a range of benefits to support people through the good times and the bad.

Smiling woman at work

We Build Strong Relationships

We place a great deal of emphasis on relationships. It sets us apart from our peers and helps us form lasting partnerships with our clients.

Retention is the backbone of our business model, so signing up a new client, partner or supplier is only the beginning. We work just as hard throughout our time together, no matter the size or nature of the client’s operation.

Our teams collaborate and support each other to meet our common goal: delivering outstanding service.

Colleagues having coffee together

We’re Sustainable

Our business was founded with scalability and growth in mind. But with growth comes a responsibility to build a stable, sustainable future.

We know that what’s good for business in the short term doesn’t always work in the long term. So we take a pragmatic, clear-sighted approach to decision making, with one eye always on the horizon.

We in the energy industry are uniquely positioned to positively impact our planet’s future. That’s why we empower our clients to manage their carbon footprint. We always present them with low carbon or carbon neutral options and provide tools and advice to help them take control of their energy use.

We lead by example: we’re powered by renewables and working towards becoming carbon neutral.

Woman looking out of a window with plant in foreground

We Advise, We Don’t Sell

We aren’t a price comparison service. We advise, empower and support our clients to make the right choices through tailored, one-to-one consultancy and a wealth of energy management tools.

We work with more than 20 suppliers to find the best possible proposal. When we make recommendations, we always do so based on what’s best for the client.

Our proactive Client Support team makes regular check-ins with every client to make sure they get the most out of our service.

A woman giving friendly advice over the telephone

We Celebrate Achievement

We celebrate employees’ day-to-day successes, no matter the size. We recognise that achievement isn’t just about numbers. It comes in many forms, and we seek out and reward the small acts that often go overlooked.

From work anniversaries to career advancements, we take pride in each other’s progress and celebrate life’s milestones together.

A man congratulating a colleague

We Do What We Say

Transparency is hugely important to us, and we always deliver on what we say. We never hide behind confusing jargon.

We voluntarily subscribe to a TPI code of practice. This helps us build the robust framework we need to deliver on our values and provide good service. This complements our own rigorous compliance and auditing processes. If something doesn’t go to plan, we’ll make it our priority to get it back on track.

Man shaking hands with an associate

Accreditations and Recognition

We are ranked by 'Best Companies' among the top 100 mid-size UK employers.
We have been recognised as one of the top 30 employers in the North East.
We are ranked as one of the top 30 Consultancies to work for in the UK.
We've hold the maximum three stars for employee engagement, making us 'World Class to Work For'.
We won the 2020 TELCA Diversity Pioneers Award, for our commitment to diversity and social mobility.
We're delighted to have been awarded a Better Health at Work Bronze award. We're currently working towards Silver.
We’ve been accredited by the Good Business Charter for meeting all ten standards of best business practices.
Our Mental Health First Aiders are fully certified by MHFA England.
We subscribe to the Ombudsman Services Alternative Dispute Resolution scheme. Membership number C35TRIT01.
In 2022 we were named the #1 Best Consultancy to work for by Best Companies.
We have been named one of the top 25 mid-sized employer in the UK by 'Best Companies' 2023.
We are ranked 12th best North East employer by 'Best Companies' 2023.
For the third year running, we've gained three stars from Best Companies, hailing us as 'World Class to Work For".
We're an official Solution Partner to Future Net Zero, helping businesses achieve their carbon reduction goals.
Winners of the 2021 and 2020 TELCA Wellbeing and Diversity Award
We have been awarded a Better Health at Work Gold award for our efforts in supporting employee wellbeing.
We are an accredited Mindful Employer, working towards better mental health in the workplace.
We are certified by Cyber Essentials for complying with cyber security best practices.
Our participation in the DWP Disability Confident programme helps us to provide an inclusive environment.
We voluntarily subscribe to the TPI Code of Practice, pledging to act with honesty and fairness.
As the first North-East Business Energy Consultancy to gain Living Wage Status, we support this vital initiative.